Shipping policy
Welcome to complementfining.com. We are committed to delivering your home decor products safely and as quickly as possible.
Please review our shipping policy below.
Shipping Destinations:
we currently ship to customers across:
- United States
- Canada
Order Processing:
- Order are processed within 1-3 working days (Mon-Fri),
- Once your order has been processed, you will receive a confirmation email along with tracking number.
- Order placed on weekends or holidays will be processed on the next working day
Estimated Delivery Times:
United States: 5-10 working days
Canada: 7-14 working days
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs processing, or other unexpected circumstances.
Shipping Cost:
Shipping charges are calculated at checkout based on your delivery method and address and the size or weight of your order.
At some special occasion, we at our store complementfining.com may offer free shipping promotions.
Delayed Deliveries:
While we work with trusted partners, delivery delays can occasionally occur due to circumstances beyond our control. we appreciate your patience and understanding.
Lost or Damaged Packages:
If your order arrives damaged or appears to be lost in transit, please contact us within 7 Days of the expected delivery date
- Your order number
- Photos of any damaged items
- A brief description of the issue
Customs and Import Fees(Canada):
Orders shipped to Canada may be subject to customs duties, taxes, or import fees imposed by Canadian authorities. These charges are the responsibility of the customer and are not included in the purchase price.
Contact Us:
If you have any questions about shipping or your order, please contact our customer support team. We are always here to help you.